Hey Sauce Fans! We aim to provide a great experience every time with all of our Torchbearer Sauces, but even we can experience an occasional “off” day. If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution. Thanks! Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment. We Ship to P.O.s Yes, we are able to ship to PO Boxes, APO, FPO, DPO or international addresses. Note: If international please reach out to us via email or phone. Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 10 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer. Ordering Policy Orders can be placed 24 hours and 7 days a week via www.torchbearersauces.com. For security purposes, we do not accept order information via email. Cancellation policy or change of order Any change in order including cancellations must be communicated to us on the same business day as you ordered. If outside of this timeline, we cannot guarantee the change or cancellation. Handling and Freshness All products shipped from Torchbearer Sauces are shipped directly from our saucy hot warehouse.